Returns & Exchanges

We want you to be completely satisfied with your Madeleine Thompson purchase, which is why we offer a 14-day return window for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully fold your luxury knitwear and place it in the original shipping box along with the completed packing slip.

• 3.
  Affix the Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your parcel, ensuring no other tracking labels are visible.

• 4.
  Drop Off and Track

  Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.